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Customer Service

Here at Bus Driver Uniforms,, we are known for our excellence in customer service, as well as quality merchandise you can depend on. In fact, for over sixteen years, Image First Uniforms by Alpine Trading Co. has made customer service its number one priority. We encourage you to make Busdriveruniforms.com your Image Makers

You can place your order(s) through the method of your choice:

  1. On-line Ordering is available 24 hours a day. Orders placed on-line can also be customized.
  2. For telephone orders, a customer service representative is available to take your order and answer any questions that you may have. The Customer Service Department is open Monday thru Friday 8:30 am to 5:00pm Eastern Standard Time. To speak to a representative, call toll free at 1-800-938-0303.
  3. You can fax in an order 24 hours a day to our toll free fax line at 1-800-938-0228.

All orders are processed upon receipt. Actual shipping time is contingent upon availability of the product and credit verification. Please note that all orders require at least 3-7 business days for processing and packaging if in stock. We suggest that you place your order(s) at least 7 days prior to any major holiday. No orders are processed or shipped on Saturdays or Sundays. The shipping of Customized products may take an additional 5-10 business days. Items not in stock need to be backordered, which could require up to 2-3 weeks for processing and packaging. Busdriveruniforms.com stands behind its product 100%. If you are not satisfied with your purchase, *please call our customer service Representatives at 1-800-938-0303 for a Return Authorization Number. Please, understand that shipping charges quoted are not exact. Some orders (i.e. bulky, heavier products) may be modified after your order, which could result in a decrease or increase shipping and handling fees. You agree to be responsible for any additional shipping and handling fees. You will be notified of any additional charges.

We are constantly striving to improve our service. Your comments are highly appreciated. Please send your comments, and suggestions to: Service@Busdriveruniforms.com.

*Customized items (hemmed or striped), cannot be returned or exchanged if customized to your specifications. Please feel free to contact customer service with any questions regarding these services. Customized products may only be returned if the goods are defective or customized incorrectly. Returns will not be processed without a return authorization Number.

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